Bill Gates- “We will always learn more from our biggest critic than we will from our biggest fan.”
Don’t you just love that quote? I think I made it through about 15 pages of Business @ The Speed of Thought before filing it in my library (maybe one of my kids will read it one day). Honestly it was way over my head. However, 10 years after reading those 15 pages, that one lesson I took from the book is to this day one of the biggest in my professional life.
1. I believe the best way to improve is to accept responsibility for your failures and to question why we failed. Accepting responsibility behind my desk and accepting responsibility online for our nearly 100,000 viewers per month, is a whole different thing. This can be painful.
2. If our roles were reversed, I’d want to know what I know. I’d want to know what kind of integrity this operation has.
So here we go…
Our group helped 50 families finance their new homes in June, it was the largest number of families we’ve been able to help in any month this year.
So that is definitely a win!
Each of those clients were asked to complete a Customer Satisfaction Questionnaire while at the closing table signing the documents for their new home. We’ve included copies of those actual questionnaire’s here for you to review.
For the month we scored 98.95% excellent or good and 1.05% fair.